Frequently Asked Questions
Scientific Instrument Training Vouchers
CRU: AA
What is a training voucher?
A portion of Thermo Scientific instrument purchases comes with a training voucher that will pay a partial or full amount of a Training Institute course or onsite training course at your laboratory.
Do vouchers come with all instrument purchases?
No, they do not. Please contact your sales representative to confirm that a training voucher was included in your purchase.
Is there an actual voucher or certificate that I need to turn in when purchasing a training course?
No, although you will need your sales order or serial number when registering for a course or contacting the Training Institute.
What is included with my training voucher?
The voucher covers the course list price, course materials (e.g., manuals) and a completion certificate. Travel, lodging, and food costs are not included.
What is the value of my voucher?
Vouchers have different values depending on what type of instrument was purchased. Contact your sales representative or the Training Institute for further information.
When does my training voucher expire?
You are eligible to use your training voucher for up to 12 months after your instrument has been installed.
What if my voucher has expired?
Please contact the Training Institute for more information.
May a voucher be applied toward onsite training?
The full value of the voucher may be applied to an onsite training course but may not cover the full cost of the course.
What if I have multiple Thermo Scientific instruments and want to use the voucher toward another course?
The value of the voucher can be applied to any course offered by the Training Institute, including e-Learning. Note: If the course is a higher price, you are responsible for the cost difference.
Where do I go to register for a course?
Visit our Training and Certification pages to register for a course.
When registering for a course, how is the voucher claimed?
Please select “included with system purchase” on the registration form. We will verify the validity of your voucher at the time of enrollment. You will receive a confirmation email within two business days.
If you have any questions, please contact your Sales Representative or Training Institute for further assistance by calling us 1-800-532-4752 or email us us.training.analyze@thermofisher.com.
