Instrument Technical Support Request
Owners of our instruments can make official technical support service requests.

Scientific Instrument Service Request Form
As a scientific instrument owner, your service request will be forwarded to our Thermo Scientific* Service Engineers for quick resolution and you will be contacted regarding your inquiry within the next business day or sooner.

Scientific Instrument e-Knowledge Base
Learn the latest maintenance tips and other relevant information on your Thermo Scientific* instrumentation by accessing our knowledge bases, your central repository for comprehensive online technical information for your instrument.

Knowledge Base for Chromatography and Mass Spectrometry
Quickly and easily locate product information with our Chromatography & Mass Spectrometry Knowledge Base.

Support request forms are not available.

TSQ Operations Training Course
This course is designed to familiarize the new TSQ (Quantum and Vantage) user with instrument operation.